Fuel Support

Common questions

I can't sign in to my account.

Use Forgot password on the login screen to reset it by email. If you no longer have access to that email, contact us from any address and include your username.

How do I manage or cancel a subscription?

Go to Account → Subscriptions to see or cancel your subscriptions. A canceled subscription stays active until the end of the period you already paid for. Payment methods and receipts are in Account → Billing.

I was charged and something looks wrong.

Email us with the email on your account, the driver or track you subscribed to, and the date of the charge. We'll look into it and reply as soon as we can.

How do I report a post or comment?

Use the Report option on the post or comment. Our team reviews every report. For anything urgent or safety-related, email us as well.

I'm a driver or track — how do I get set up or claim my page?

Sign up, choose the driver or track option, and follow the onboarding steps, including identity verification. If a page already exists for you on Fuel, you can claim it once you're verified. Email us if you get stuck.

Questions about earnings or withdrawals?

Drivers, tracks, and creators can see their balance and request a withdrawal to their bank from their dashboard. Email us about a withdrawal you're waiting on and include your page or username.

How do I delete my account?

In the app or on the web, go to Account → Manage account and use the delete option at the bottom. See Account Deletion for what happens to your data.