Privacy Policy

This Privacy Policy explains how Fuel ("we," "us," or "our") collects, uses, shares, and protects personal information when you use our website, apps, and related services (the "Service").

By using the Service, you agree to the practices described here.

Account information: email address, username, display name, birth year, password credentials (managed by our authentication provider), and profile details you choose to provide.

Usage information: pages viewed, subscriptions, purchases, posts, comments, device and browser type, IP address, and similar log data.

Payment information: billing details are collected and stored by our payment processor (Stripe). We receive limited payment metadata such as customer IDs and transaction status.

Verification information: entertainers and payout recipients may submit government ID and related data through our identity verification partner (Veriff).

Communications: support messages, notification preferences, and email engagement where applicable.

We use personal information to provide and secure the Service, process subscriptions and marketplace purchases, deliver notifications you opt into, verify identities, prevent fraud, comply with law, and improve our products.

We may use aggregated or de-identified data for analytics and product development.

Service providers: we share data with vendors that help us operate the Service, including authentication (Clerk), payments (Stripe), identity verification (Veriff), email delivery (Resend), cloud storage, and push notification infrastructure.

Entertainers and creators: when you subscribe, purchase content, comment, or follow, relevant information is shared with the entertainer or creator you interact with.

Legal and safety: we may disclose information to comply with law, enforce our Terms, or protect users and the platform.

Business transfers: information may be transferred in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We use cookies and similar technologies to keep you signed in, remember preferences, understand usage, and protect against abuse. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

You may request account deletion by contacting us; some information may be retained where required by law or for legitimate business purposes.

You can update profile information in your account settings, manage notification preferences, and cancel subscriptions through the Service or Stripe billing tools.

Depending on where you live, you may have rights to access, correct, delete, or port personal information, or to object to certain processing. Contact us to exercise these rights.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us so we can delete it.

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Sensitive payout bank details are encrypted at rest.

We are based in the United States. If you access the Service from other regions, your information may be processed in the U.S. or other countries where we or our service providers operate.

We may update this Privacy Policy from time to time. We will post the revised Policy and update the effective date. Material changes may also be communicated through the Service or by email where appropriate.